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Duties in Retail Customer Service

As a customer

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service representative, your most obvious duty is to ring up transactions and accept the customer’s money. Because of this, you are temporary custodian of the company’s assets, and it is your duty to protect them. Mistakes in handling money are usually not tolerated by store owners and managers. You might face disciplinary action if the till is short.

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cashier, you must know how to handle checks and creditcard purchases. After the transaction is completed, you typically put the purchases in a bag and issue a receipt. If you do this job in a pleasant and efficient manner, the customer is likely to come back again for future business.

While a larger store might have its own security crew, part of the retail salesperson’s job is to make sure product doesn’t go out the door until it is paid for. Some customer service representatives will walk the store floor and watch for suspicious activity while offering to help the customer find something. A cashier will also check to make sure the customer

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doesn’t have store product hidden away someplace. In some cases customers will be asked to check in any large bags before shopping. A sharp sales crew is often the retail store’s first line of defense against theft and fraud.

What Is Customer Service in Retail?

Customer service in retail helps increase customer satisfaction. Individual company policies vary, but in general, retail customer service representatives (CSRs .

Duties Responsibilities of a Retail Salesman

Retail salesmen work in stores and other

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establishments where goods are sold to customers. They perform sales, customer service and merchandising functions,.

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